Frequently Asked Questions

Please bring your photo ID and Alberta health care card or number. Bring your extended health benefits/personal insurance if you have not entered the information on the intake forms portal. If you have had a motor vehicle accident or work-related injury, please bring your claim and insurance information.

Please bring comfortable, loose-fitting clothes. If you are being treated for a lower body assessment, please bring a pair of shorts. If you are being seen for an upper body condition, please bring a t-shirt or tank top.

To keep our clinic clean, we ask that you remove all footwear upon entry to the clinic. You may bring indoor shoes along with a water bottle to maintain hydrated during and after your treatment.

You may also bring any X-Ray, Ultrasound, or MRI reports that you may have pertaining to your condition.

At Focus Physiotherapy we understand that a car accident is a stressful, confusing time. We are here to help.

• Please seek a medical professional if your injuries require immediate attention.
• Inform your insurance company of the accident. They will provide you with a claim number and adjuster.
• Call the clinic or book online.
• Please let our administrative team know if you have had a break or fracture*, concussion and/or vertigo.
• Your adjuster may provide documents called the AB1 and AB2. You are welcome to fill out the AB1 ahead of time. However, our administrative team is happy to assist you in the clinic as we provide them in the clinic as well.
• Please bring your claim number, insurance information, and adjuster information with you to your first appointment.
• Your insurance company will cover the cost of all your treatment. We will take care of all the billing.
• Your physiotherapist will make recommendations on the frequency and number of treatments based on the extent of your injuries.

*Please note: if you sustained a break or fracture because of the accident and/or your accident is over 90 days, please contact the clinic to book.

For further clarification, please don’t hesitate to reach out to us at 780-388-0378.

At Focus Physiotherapy we want to get you back to optimal health and reduce missed work time.

• Please seek a medical professional if your injuries require medical attention.
• Inform your employer.
• Call the clinic or book online. Physician approval is not required to book your assessment.
• Report your injury to WCB (Workers’ Compensation Board) 780-498-3999. You will receive a claim number.
• Please bring your claim number, Alberta Health Care number, your employer information, and the date of your injury to your first appointment.
• WCB will cover your first appointment, which includes the assessment and first treatment.
• Your physiotherapist will make recommendations on your treatment plan.

For further clarification, please don’t hesitate to reach out to us at 780-388-0378.

As of February 2022, the Alberta government made cuts to the Alberta Health Services physiotherapy program. To receive coverage a patient must have undergone bone and/or joint surgery, qualify as low income (with proof) or have specific physical or neurological disabilities. A prescription from a physician does not qualify a patient for funding.

At this time, Focus Physiotherapy does not have an Alberta Health Services contract.

However, we are pleased to treat the above conditions. Please don’t hesitate to contact us for further information about your coverage and additional details at 780-388-0378.

Please provide 24 hours’ notice if you are unable to attend your scheduled appointment. At Focus Physiotherapy we take great care to provide one-on-one treatment for our patients. If notice is not provided another patient may miss out on that treatment spot. We appreciate your cooperation and understanding.